Operational Resilience Manager
Date Posted: 02/05/2025
Location: London
Job Type: Full time
Apply NowOperational Resilience Manager
Full Time - 35 hours
London – hybrid
Who are Just?
We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets.
We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.
That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.
Purpose
The Operational Resilience Manager is a pivotal role within Just Group, responsible for ensuring the company’s ability to withstand and swiftly recover from operational disruptions. You will lead the Operational Resilience Business-As-Usual (BAU) programme, collaborating across multiple business areas, IT, and risk functions.
The role will encompass key responsibilities in driving resilience strategies, including:
Risk Assessment and Management
Business Continuity Planning
Crisis Management
Training and Awareness
Monitoring and Reporting
Key Accountabilities
Lead the Operational Resilience programme across business, IT, and risk functions.
Collaborate to identify potential threats to operations (e.g., natural disasters, cyber-attacks) and develop mitigation strategies.
Maintain and enhance the Operational Resilience Framework, ensuring consistent application and monitoring of Key Risk Indicators (KRIs) and other relevant metrics.
Prepare materials and manage scheduling for quarterly Group Operational Resilience Steering Committee meetings.
Govern and report on Important Business Services (IBSs), including the annual Self-Assessment for the Board.
Ensure timely and quality reviews of Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs).
Support third-party contract reviews and supplier management.
Conduct scenario testing for IBSs, ensuring they operate within impact tolerances through the annual test plan.
Liaise on operational resilience matters, offering support and best practice advice.
Assist in identifying and managing operational resilience risks, developing solutions for vulnerabilities.
Serve as the primary subject matter expert for all operational resilience matters, staying current with regulatory changes.
Support operational resilience audits, business continuity audits, and regulatory updates.
Skills and Experience
Relevant experience in Operational Resilience management or similar functions, in Financial Services or other regulated environment with a proven ability to establish and implement robust controls is essential
Excellent leadership, negotiation, influencing and conflict resolution skills
Strong ability to lead, delegate, and coordinate actions with senior stakeholders in meetings and during workshops.
Excellent verbal, written communication and interpersonal skills, with the ability to present concepts in a clear and concise manner
Highly organised with strong administrative / support / analysis knowledge and skills
Strong knowledge and application of leadership practices and theory e.g. Situational leadership
Significant experience of process analysis and refinement
Tech-savvy with a strong understanding of relevant tools and technologies.
Company Benefits
A Competitive Salary, Pension Scheme and Life Assurance
Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
Private Medical Cover and Income Protection, just in case
A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
Opportunity to progress within your career both in-role and within the company
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
A variety of Employee Funded Benefits available to you via our Online Benefits Portal
Plus, several additional purchase options available for you and your loved ones
Why Just?
We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.
Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.
What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.